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Tracking and Supporting Visitors to NRAO
Does not ask the Visitor to use system
System that makes it easy for scientific staff (Host) to enter basic information about an upcoming visitor. A simple (Host) interface that asks for:
Full name of Visitor
Date(s) of Visit - Range allowed
Needs a desk/office (with option to request specific office)
Primary reason for visit (drop-down: collaboration, DR visitor, colloquium, etc.)
Whether or not visitor needs desk (office # preference, if applicable)
Whether or not visitor needs CS support - ideally, would trigger an email to cv-helpdesk
Administrative staff assigned to ticket (drop down: JJ, Nicole, Lyndele)
Will need logistical support (hotel, travel, etc)
Not necessary to
all fields - fields are there only to collect info that the Host may have available at the time that the ticket is opened.
System should send an email to all admins when a 'visitor ticket' is opened.
Admin staff can sort out who should manage the ticket from that point forward (if not assigned by Host)
This option allows for back-up
Each record should include the following additional fields (Full User Interface)
Whatever minimum information that Joyce needs to run against Denial List
Field for more detail about type of CS support needed (computer, server space, account, etc.)
Additional activities (drop-down: colloquium, talk, presentation, other)
Account code (drop-down list)
Lodging needed check-box:
Request Room Type - drop down menu (Residence Inn, Red Roof Inn, Cavalier Inn, etc.)
drop-down: Direct-billed, Visitor to pay
Office assigned (drop-down list)
Multiple people should be able to edit/add to each visitor record (hosts, admins, CS, Joyce)
Ability to view room availability
trying to book rooms for visitors.
Ability to create user-defined reports. Examples:
By date range AND Visitor Type (Data Reduction, Science collaborator, etc)
By date range AND Visitor Type AND Room Number
By date range AND Room Number
All should be selectable by Site:
How many data reduction visitors were at ER from Apr 1-July 31, 2012?
Which rooms were they in?
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Topic revision: r4 - 2013-06-17,
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