Lessons Learned from ALMA Cycle 0

CIS input

  • Due to unplanned system access issues at JAO in Chile, North American Observers needed to be informed of problems and deadline extension in real-time
    • There was a delay figuring out how to activate the NEWS item on the helpdesk, so a headline update was posted to the User Portal, also a Knowledge-base article was posted
    • Need improved handling of plan around real-time notice updated to users: Should each ARC have autonomy, or be in sync?
    • Who can approve such an update and the content of the message (Estimated time to resolution, extension of deadline, root cause)
  • Need to do an investigation of what happened to ensure it does not repeat next time; was it load related?

-- LyndeleVonSchill - 2011-07-06
Topic revision: r3 - 2011-07-11, DavidHalstead
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