Subject: ISO help desk
From: "K. Tatematsu" <>
Date: Sat, 15 Dec 2007 00:31:04 +0900
To:"Nyman, Lars" <>, "Hibbard, John" <>, 
"Andreani, Paola" <>

ISO Helpdesk:
- powered by Kayako esupport (
- esupport explanation by a company
eSupport comes with rich AJAX Based (Technology pioneered by Google
and used in GMail, Google Maps) Interface allowing you to work smarter
and efficiently. This technology helped in implementation of the
popular Instant Response System (IRS) that displays realtime results
from knowledgebase to your clients before they submit their
issues. You can also easily reference Knowledgebase Articles or
Download Items when replying to tickets.

K. Tatematsu (National Astronomical Observatory of Japan)

-- JohnHibbard - 28 Jan 2008
Topic revision: r1 - 2008-01-28, JohnHibbard
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