Backlinks to HelpdeskWG in ALMA Web (Search all webs)
Results from ALMA web retrieved at 07:52 (Local)
AgendaAndMinutes011116
Agenda and Minutes January 11, 2016, 1400 UT Time: 1400 UT, January 11. Skype: I will initiate a Skype voice only call. If I do not have your Skype account emai...
r5 - 2016-01-11 - 14:56 by JaredCrossley
AgendaAndMinutes011311
Agenda and Minutes Jan 13, 2011 1400 UT Discussion Topics: * Changes decided here will go into SciOpsIPT change request to be discussed internationally. We ...
NEW - 2011-01-13 - 08:42 by AnthonyRemijan
AgendaAndMinutes012313
Agenda and Minutes Jan 23, 2013 1200 UT Discussion Topics: * NOTE email failures for PCR in Chile confirmed to be JAO spam filter, fixed by Maxs Simmond ...
r4 - 2013-02-13 - 10:19 by AnthonyRemijan
AgendaAndMinutes020113
Agenda and Minutes Feb 1, 2013 1300 UT Discussion Topics * We are not opening up notifications to general USS. All notifications for staff will be set up by ...
r14 - 2013-04-19 - 09:31 by AnthonyRemijan
AgendaAndMinutes020615
Agenda and Minutes Feb 06, 2015, 1300 UT AGENDA * Introducing Rein Warmels, our new member of the EU triage team (Suzanna is no longer sharing this duty) ...
r7 - 2015-02-12 - 17:10 by CarolLonsdale
AgendaAndMinutes021511
Agenda and Minutes Feb 15, 2011 1400 UT Discussion Topics: * Summary of IT3 Helpdesk Operations * Would it be possible to get a 1 2 page description...
r2 - 2011-06-16 - 07:28 by AnthonyRemijan
AgendaAndMinutes030615
Agenda and Minutes March 06, 2015, 1300 UT AGENDA KnowledgeBase Preparation for Cycle 3 ACTION ITEM update * ACTION ITEM: Anand to open a SCIREQ ticke...
r5 - 2015-04-10 - 08:53 by CarolLonsdale
AgendaAndMinutes041015
Agenda and Minutes April 10, 2015, 1300 UT AGENDA * Help desk testing (Anand) * Common help desk ready for testing. New features: * User side...
r8 - 2015-04-17 - 09:23 by CarolLonsdale
AgendaAndMinutes041813
Agenda and Minutes Apr 18, 2013 1200 UT Discussion Topics * Summary of HD outage report on contingency and failover (Remijan) * See Table below. Te...
r3 - 2013-07-04 - 18:59 by AnthonyRemijan
AgendaAndMinutes051515
Agenda and Minutes May 15, 2015, 1300 UT AGENDA * PENDING: just a copy od last meetings minutes at the moment * Help desk testing (Anand) * Common help desk...
NEW - 2015-05-01 - 10:54 by CarolLonsdale
AgendaAndMinutes061214
Agenda and Minutes June 11, 2014, 1100 UT Discussion Topics * Integration of NRAO helpdesk with ALMA helpdesk * Plan for last set of enhancements / bug f...
r2 - 2014-06-10 - 18:10 by CarolLonsdale
AgendaAndMinutes061611
Agenda and Minutes Jun 16, 2011 1200 UT Discussion Topics: * Current Helpdesk activities and how the existing workflow we have defined is progressing. ...
r2 - 2011-07-13 - 14:37 by AnthonyRemijan
AgendaAndMinutes062012
Agenda and Minutes June 20, 2012 1200 UT Discussion Topics: * As we move closer to the Cycle 1 all, all executives are seeing an increase in submitted tick...
r3 - 2012-09-06 - 22:01 by AnthonyRemijan
AgendaAndMinutes070513
Agenda and Minutes July 05, 2013 1200 UT Discussion Topics * Helpdesk Failover to Socorro incident Jun 26, 2013. Discussion of Adding new users to failove...
r3 - 2013-09-05 - 16:27 by AnthonyRemijan
AgendaAndMinutes071411
Agenda and Minutes Jul 14, 2011 1200 UT Discussion Topics: * Current Helpdesk activities, existing workflow and lessons learned from ALMA Cycle 0. *...
r8 - 2011-09-30 - 07:46 by AnthonyRemijan
AgendaAndMinutes090613
Agenda and Minutes September 06, 2013 1200 UT Discussion Topics * f2f Meeting logistics Oct 8 9 * Please fill out a f2f visitor support ticket and ...
r3 - 2013-09-06 - 10:33 by AnthonyRemijan
AgendaAndMinutes090712
Agenda and Minutes Sept 07, 2012 1200 UT Discussion Topics: * Progress on upgrade to Kayako 4.0 upgrade timeline for deployment. Status of the integration...
r2 - 2012-09-07 - 09:26 by AnthonyRemijan
AgendaAndMinutes093011
Agenda and Minutes Sept 30, 2011 1200 UT Discussion Topics: * Updates from the PHT and CRSC on progress of the assigned helpdesk tickets. * Discuss...
r2 - 2012-06-20 - 07:44 by AnthonyRemijan
AgendaAndMinutes100515
Agenda and Minutes October 5, 2015, 1200 UT Attendance: Rein, Evanthia, Maria, Misato, Alison, Anand, Chris, Kelly, Sarah Agenda / Minutes Work done since la...
r10 - 2015-10-21 - 16:51 by SarahWood
AgendaAndMinutes101014
Agenda and Minutes Oct 10, 2014, 1200 UT Discussion Topics * Use of SCIREQ JIRA * We will begin using this for submission of issues, bugs etc. for the...
r3 - 2014-10-10 - 09:16 by CarolLonsdale
AgendaAndMinutes110915
Agenda and Minutes November 9, 2015, 1300 UT Attendance: Evanthia, Misato, Anand, Alison, Sarah, Chris, Kelly, Tony Agenda / Minutes Action items from previ...
r12 - 2015-11-09 - 18:02 by JaredCrossley
AgendaAndMinutes111414
Agenda and Minutes Nov 14, 2014, 1200 UT Discussion Topics * Replace the 'download data' tickbox from the face to face support form with a link directing to...
r3 - 2014-11-14 - 07:49 by CarolLonsdale
AgendaAndMinutes120210
Agenda and Minutes Dec 2, 2010 1400 UT Discussion Topics: * Generation of one department before the proposal deadline that is worldwide policy on staffing....
r4 - 2010-12-08 - 21:55 by AnthonyRemijan
AgendaAndMinutes120910
Agenda and Minutes Dec 9, 2010 1400 UT Discussion Topics: * Discuss JAO involvement of the helpdesk. A JAO representative will be available. * Juan C...
r4 - 2010-12-15 - 20:43 by AnthonyRemijan
AgendaAndMinutes121415
Agenda and Minutes December 14, 2015, 1300 UT Time: 1300 UT, December 14. Skype: I will initiate a Skype voice only call. If I do not have your Skype account...
r10 - 2015-12-14 - 10:31 by JaredCrossley
AgendaAndMinutes121610
Agenda and Minutes Dec 9, 2010 1400 UT Discussion Topics: * Changes decided here will go into SciOpsIPT change request to be discussed internationally. We w...
r2 - 2011-01-13 - 08:34 by AnthonyRemijan
DataServicesMeetingMinutes
Main.MarkLacy 2010 09 07 Meeting minutes: 2012 05 21 Software: 3 development study proposals accepted with software or implications for software: ALMA data ra...
r46 - 2012-05-23 - 11:36 by MarkLacy
FailoverTestProcedure
Helpdesk Failover / Failback Testing Procedure This procedure has been used by NA staff to failover testing. Updated and generalized for use by all ARCs. Please...
NEW - 2016-01-25 - 13:58 by JaredCrossley
HelpDesk
This wiki is quite out of date... Current Triage Support: CVL handles triage from 8AM 5PM; HIA handles triage from 5PM 8PM EST * Relevant webpages: ...
r65 - 2015-10-02 - 10:59 by JaredCrossley
HelpDeskReleaseNotes
Steps for complete for new cycle on ALMA hd (admin) 1 create new observing departments 1 update prefix and suffix for auto ticket generation (https://help.a...
r258 - 2023-11-29 - 14:24 by ChrisOBrien
SciOpsPoliciesWGs
Related Links * DSO Wiki pages: * http://wikis.alma.cl/bin/view/DSO/PolicyworkshopNov2010 * http://wikis.alma.cl/bin/view/DSO/SciOpsPolicies * ...
r22 - 2011-08-16 - 19:51 by JohnHibbard
Number of topics: 31
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