Backlinks to HelpdeskWG in ALMA Web (Search all webs)

Results from ALMA web retrieved at 20:56 (Local)

AgendaAndMinutes011116
Agenda and Minutes January 11, 2016, 1400 UT Time: 1400 UT, January 11. Skype: I will initiate a Skype voice only call. If I do not have your Skype account emai...
AgendaAndMinutes011311
Agenda and Minutes Jan 13, 2011 1400 UT Discussion Topics: * Changes decided here will go into SciOpsIPT change request to be discussed internationally. We ...
AgendaAndMinutes012313
Agenda and Minutes Jan 23, 2013 1200 UT Discussion Topics: * NOTE email failures for PCR in Chile confirmed to be JAO spam filter, fixed by Maxs Simmond ...
AgendaAndMinutes020113
Agenda and Minutes Feb 1, 2013 1300 UT Discussion Topics * We are not opening up notifications to general USS. All notifications for staff will be set up by ...
AgendaAndMinutes020615
Agenda and Minutes Feb 06, 2015, 1300 UT AGENDA * Introducing Rein Warmels, our new member of the EU triage team (Suzanna is no longer sharing this duty) ...
AgendaAndMinutes021511
Agenda and Minutes Feb 15, 2011 1400 UT Discussion Topics: * Summary of IT3 Helpdesk Operations * Would it be possible to get a 1 2 page description...
AgendaAndMinutes030615
Agenda and Minutes March 06, 2015, 1300 UT AGENDA KnowledgeBase Preparation for Cycle 3 ACTION ITEM update * ACTION ITEM: Anand to open a SCIREQ ticke...
AgendaAndMinutes041015
Agenda and Minutes April 10, 2015, 1300 UT AGENDA * Help desk testing (Anand) * Common help desk ready for testing. New features: * User side...
AgendaAndMinutes041813
Agenda and Minutes Apr 18, 2013 1200 UT Discussion Topics * Summary of HD outage report on contingency and failover (Remijan) * See Table below. Te...
AgendaAndMinutes051515
Agenda and Minutes May 15, 2015, 1300 UT AGENDA * PENDING: just a copy od last meetings minutes at the moment * Help desk testing (Anand) * Common help desk...
AgendaAndMinutes061214
Agenda and Minutes June 11, 2014, 1100 UT Discussion Topics * Integration of NRAO helpdesk with ALMA helpdesk * Plan for last set of enhancements / bug f...
AgendaAndMinutes061611
Agenda and Minutes Jun 16, 2011 1200 UT Discussion Topics: * Current Helpdesk activities and how the existing workflow we have defined is progressing. ...
AgendaAndMinutes062012
Agenda and Minutes June 20, 2012 1200 UT Discussion Topics: * As we move closer to the Cycle 1 all, all executives are seeing an increase in submitted tick...
AgendaAndMinutes070513
Agenda and Minutes July 05, 2013 1200 UT Discussion Topics * Helpdesk Failover to Socorro incident Jun 26, 2013. Discussion of Adding new users to failove...
AgendaAndMinutes071411
Agenda and Minutes Jul 14, 2011 1200 UT Discussion Topics: * Current Helpdesk activities, existing workflow and lessons learned from ALMA Cycle 0. *...
AgendaAndMinutes090613
Agenda and Minutes September 06, 2013 1200 UT Discussion Topics * f2f Meeting logistics Oct 8 9 * Please fill out a f2f visitor support ticket and ...
AgendaAndMinutes090712
Agenda and Minutes Sept 07, 2012 1200 UT Discussion Topics: * Progress on upgrade to Kayako 4.0 upgrade timeline for deployment. Status of the integration...
AgendaAndMinutes093011
Agenda and Minutes Sept 30, 2011 1200 UT Discussion Topics: * Updates from the PHT and CRSC on progress of the assigned helpdesk tickets. * Discuss...
AgendaAndMinutes100515
Agenda and Minutes October 5, 2015, 1200 UT Attendance: Rein, Evanthia, Maria, Misato, Alison, Anand, Chris, Kelly, Sarah Agenda / Minutes Work done since la...
AgendaAndMinutes101014
Agenda and Minutes Oct 10, 2014, 1200 UT Discussion Topics * Use of SCIREQ JIRA * We will begin using this for submission of issues, bugs etc. for the...
AgendaAndMinutes110915
Agenda and Minutes November 9, 2015, 1300 UT Attendance: Evanthia, Misato, Anand, Alison, Sarah, Chris, Kelly, Tony Agenda / Minutes Action items from previ...
AgendaAndMinutes111414
Agenda and Minutes Nov 14, 2014, 1200 UT Discussion Topics * Replace the 'download data' tickbox from the face to face support form with a link directing to...
AgendaAndMinutes120210
Agenda and Minutes Dec 2, 2010 1400 UT Discussion Topics: * Generation of one department before the proposal deadline that is worldwide policy on staffing....
AgendaAndMinutes120910
Agenda and Minutes Dec 9, 2010 1400 UT Discussion Topics: * Discuss JAO involvement of the helpdesk. A JAO representative will be available. * Juan C...
AgendaAndMinutes121415
Agenda and Minutes December 14, 2015, 1300 UT Time: 1300 UT, December 14. Skype: I will initiate a Skype voice only call. If I do not have your Skype account...
AgendaAndMinutes121610
Agenda and Minutes Dec 9, 2010 1400 UT Discussion Topics: * Changes decided here will go into SciOpsIPT change request to be discussed internationally. We w...
DataServicesMeetingMinutes
Main.MarkLacy 2010 09 07 Meeting minutes: 2012 05 21 Software: 3 development study proposals accepted with software or implications for software: ALMA data ra...
FailoverTestProcedure
Helpdesk Failover / Failback Testing Procedure This procedure has been used by NA staff to failover testing. Updated and generalized for use by all ARCs. Please...
HelpDesk
This wiki is quite out of date... Current Triage Support: CVL handles triage from 8AM 5PM; HIA handles triage from 5PM 8PM EST * Relevant webpages: ...
HelpDeskReleaseNotes
Steps for complete for new cycle on ALMA hd (admin) 1 create new observing departments 1 update prefix and suffix for auto ticket generation (https://help.a...
SciOpsPoliciesWGs
Related Links * DSO Wiki pages: * http://wikis.alma.cl/bin/view/DSO/PolicyworkshopNov2010 * http://wikis.alma.cl/bin/view/DSO/SciOpsPolicies * ...
Number of topics: 31
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