Project | Contact![]() |
helpdesk email | helpdesk URL | Answers | Note |
---|---|---|---|---|---|
Herschel |
|
n/a |
HSCHelp |
Uses Kayako esupport |
|
Gemini |
|
n/a |
web-based form interface |
||
Nobeyamo |
|
n/a |
list of contact personnel according to issue |
||
ISO |
|
n/a |
Uses Kayako esupport |
||
STScI |
Diane Karakla (INS User Support Coordinator); Francesca Boffi ; Jennifer Mack (HST User Support Lead; was Boffi); John Kaylor (IT Services Lead) |
email only interface. Remedy behind the scenes |
|||
Spitzer |
Phil Appleton? |
email only interface. They say we would be best off doing what Herscel does |
|||
ESO |
Stephane Marteau |
Remedy + email |
I | Attachment | Action | Size | Date | Who | Comment |
---|---|---|---|---|---|---|
![]() |
ALMA_Helpdesk_B0.doc | manage | 1 MB | 2015-09-18 - 16:31 | JaredCrossley | |
![]() |
HelpdeskManagersf2fAgenda_Apr2011.pdf | manage | 89 K | 2011-05-05 - 09:16 | AnthonyRemijan | |
![]() |
HelpdeskManagersf2fAgenda_Oct2013.pdf | manage | 146 K | 2013-12-04 - 09:13 | AnthonyRemijan | |
![]() |
HelpdeskNAASCStaffManual_v3.0.pdf | manage | 198 K | 2011-04-04 - 21:34 | AnthonyRemijan | |
![]() |
HelpdeskNAASCStaffManual_v3.1.pdf | manage | 196 K | 2011-08-10 - 10:28 | AnthonyRemijan | |
![]() |
PhaseII_Procedures_A3b.pdf | manage | 2 MB | 2012-07-23 - 16:47 | JaredCrossley | Phase 2 Process and Change Request Procedures |
![]() |
PhaseII_policies_A0.pdf | manage | 1 MB | 2012-07-23 - 16:46 | JaredCrossley | Phase 2 Proposal Change Policies |