Project | Contact | helpdesk email | helpdesk URL | Answers | Note |
---|---|---|---|---|---|
Spitzer |
Phil Appleton? |
email only interface. They say we would be best off doing what Herscel does |
|||
STScI |
Diane Karakla (INS User Support Coordinator); Francesca Boffi ; Jennifer Mack (HST User Support Lead; was Boffi); John Kaylor (IT Services Lead) |
email only interface. Remedy behind the scenes |
|||
Herschel |
|
n/a |
HSCHelp |
Uses Kayako esupport |
|
Gemini |
|
n/a |
web-based form interface |
||
Nobeyamo |
|
n/a |
list of contact personnel according to issue |
||
ESO |
Stephane Marteau |
Remedy + email |
|||
ISO |
|
n/a |
Uses Kayako esupport |
I | Attachment | Action | Size | Date | Who | Comment |
---|---|---|---|---|---|---|
HelpdeskManagersf2fAgenda_Apr2011.pdf | manage | 89 K | 2011-05-05 - 09:16 | AnthonyRemijan | ||
HelpdeskManagersf2fAgenda_Oct2013.pdf | manage | 146 K | 2013-12-04 - 09:13 | AnthonyRemijan | ||
HelpdeskNAASCStaffManual_v3.0.pdf | manage | 198 K | 2011-04-04 - 21:34 | AnthonyRemijan | ||
HelpdeskNAASCStaffManual_v3.1.pdf | manage | 196 K | 2011-08-10 - 10:28 | AnthonyRemijan | ||
PhaseII_Procedures_A3b.pdf | manage | 2 MB | 2012-07-23 - 16:47 | JaredCrossley | Phase 2 Process and Change Request Procedures | |
PhaseII_policies_A0.pdf | manage | 1 MB | 2012-07-23 - 16:46 | JaredCrossley | Phase 2 Proposal Change Policies | |
doc | ALMA_Helpdesk_B0.doc | manage | 1 MB | 2015-09-18 - 16:31 | JaredCrossley |