Helpdesk Integration Requirements Group Minutes: 2014 May 30

• Time: 11am - noon EDT
• Rooms: CV-331/AOC-280
• Video hub: 192.33.117.12##6519
• Audio: 434-817-6286

Agenda / Minutes

• Account linking description
  • Email from Gustaaf
  • Inserted into draft with questions from Anand interspersed.
  • We have agreed that a pop up or new browser window can be used to advise account linking.
• User groups defined by HD functionality (new section 5)
• Overhaul of ticket department description (section 6)
  • Inclusion of UI Groups
  • Updated mapping of current to proposed departments
  • ACTION: Gustaaf and Heidi will review VLA current and proposed department mapping and reply by email.
• KB UI needs to be defined or mockup created
  • ACTION: Carol will create a description/mockup of the integrated KB category structure
• Any other to-dos that we should put on list?
  • Carol reports that she will call a meeting of the ALMA HDWG for week of June 9th.
• Next meeting: Friday, June 6, 11am EDT / 9am MDT

Done	Assignee	Description	Notes
	Anand	Define department structure for all user groups	Updated section 6
	Anand	Define account linking procedure w/ mockup; make 2nd pass on Gustaaf's description	Description sent through email
	Anand	Clearly describe where account linking is required and where it is optional
	Carol	Is KB category reorganization required? If so, define structure, create mockup. (Think thru UI: search functionality and categories)
	Anand	Create use case for user with different email addresses	Update use cases last
	Anand	Define functionality for all classes of users. (Current Venn diagram shows users organized by facility usage; create similar diagram or list showing users organized by differing HD functionality)	Added to draft in section 5
	Anand	Put together document / mockup for presentation to the HDWG