Helpdesk Integration Requirements Group Minutes: 2014 Jun 12
Logistics:
- Time: 3pm - 4pm EDT
- Rooms: CV-331/AOC-317/GB-137
- Video hub: 192.33.117.12##6519
- Audio: 434-817-6286
Attendance: Anand, Gareth, David H., Kelly, Dave F., Gustaaf, Heidi, Drew
Agenda / Minutes
- Report on Action Items:
- VLA department mapping review (Gustaaf, Heidi)
- ACTION: Will review this coming week.
- KB category structure (Carol)
- Report on the ALMA Helpdesk Working Group Meeting (Carol, Anand, Kelly)
- Updated mockup (PDF)
- Summary of Impact on EA/EU is also attached (optional)
- A linked user account will change the ALMA HD (help.almascience.org) user interface only by adding a hyperlink to help.nrao.edu, where support for all NRAO facilities is available. This applies to all ARCs (including NA) so that the user experience at each ARC is the same.
- The NRAO HD (help.nrao.edu) user interface will appear the same for linked and unlinked accounts.
- For unlinked accounts, clicking on one of the ALMA departments will display instructions directing the user to link accounts or proceed to the ALMA HD for support.
- For linked accounts, clicking on one of the ALMA departments will allow for ticket submission to the user's appropriate ARC.
- AOB
- Next meeting: Thurs, June 19, 3pm EDT / 1pm MDT
To do list
Done |
Assignee |
Description |
Notes |
|
Gustaaf, Heidi |
Confirm that NRAO department mappings are correct in lastest draft |
|
|
Anand |
Define account linking procedure w/ mockup; make 2nd pass on Gustaaf's description |
Description sent through email |
|
Anand |
Clearly describe where account linking is required and where it is optional |
|
|
Carol |
Is KB category reorganization required? If so, define structure, create mockup. (Think thru UI: search functionality and categories) |
|
|
Anand |
Create use case for user with different email addresses |
Update use cases last |
|
Anand |
Define department structure for all user groups |
Updated section 6 |
|
Anand |
Define functionality for all classes of users. (Current Venn diagram shows users organized by facility usage; create similar diagram or list showing users organized by differing HD functionality) |
Added to draft in section 5 |
|
Anand |
Put together document / mockup for presentation to the HDWG |
|