Agenda and Minutes - Jun 16, 2011 1200 UT

Discussion Topics:
  • Current Helpdesk activities and how the existing workflow we have defined is progressing.
    • Discussion
    • Action Item
  • We would like to hear from the JAO and confirm they are ready to enable the Emergency Proposal Submission department and have defined staff to be on call 36 hours before the deadline.
    • Recall from the f2f meeting that the emergency department staffing from the ARCs is:
      • NA will open and EU will close the dept at 15UT
      • NA – 15UT – 0UT (11AM – 8PM Local Time)
      • EA – 0UT – 8UT (9AM – 5PM Local Time)
      • EU – 8UT – 15UT (10AM – 5PM Local Time)
    • Discussion
    • Action Item
  • Status of the action items from the f2f
    • Discussion
    • Action Item
  • What is the workflow to follow for editing published KB articles?
    • Discussion
    • Action Item
  • Helpdesk URL still points to NRAO; also, the search results from the ALMA Science Portal always point to the NRAO portal (even if you are logged in e.g. as a European user!); some KB articles only point to links from one of the executives - they should point to all three as long as the automatic redirection is not working.
    • Discussion
    • Action Item
  • AOB?

-- AnthonyRemijan - 2011-06-16

This topic: ALMA > WebHome > NAASC > SciOpsPoliciesWGs > HelpdeskWG > AgendaAndMinutes061611
Topic revision: 2011-07-13, AnthonyRemijan
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