Issue | Discussion | Due Date | Complete? | Priority |
---|---|---|---|---|
Retransmit notices when SMTP fails | SMTP server still remains an issue. New server being installed on the dedicated HD machine to mitigate this problem. Work will be done over the next week (4/18 - 4/25/2013) to solve this issue. | 0 | ||
Reporting | Key report functionality needs to be reproduced in HighCharts. Priority 4 | 4/18/2013 - Ready for Testing | ||
Helpdesk failover for V4 | Fixed for the short term - if another storm comes we are ready. Long term fixes: 1) Oracle authentication - Fixed for existing users: We've created a cron job to export Oracle accounts to MySQL backup table once per hour, and a login script on bigjoe to utilize the backup table. Mike is working on getting access to JAO Oracle. 2) MySQL replication alerts - Done in Nagios (Josh) and rsyn for attachments- script is prepared, not yet a cron job. (has to be run by hand) 3) DNS redirect? - Josh |
3/28/2013 - Test complete though only a temporary fix | ||
Redirection of staff tickets when not logged in. | Intermittent problem for NAASC, reproducible for EA/EU *update - cannot reproduce for any ARC. Deprioritizing. UPDATE 4/18 - Can be reproduced if you do not enter your password correctly the first time. A ticket will be filed with Kayako on this issue. |
|||
Keep notes in the staff view when posting reply. | 40 | |||
Default Cycle 1 subject line automation | 50 | |||
Upgrade NRAO helpdesk to v4.5 | Two events dramatically increase our helpdesk load: |
3 | ||
Upgrade ALMA helpdesk to v4.5 | Will need to avoid the ALMA Cycle 2 proposal deadline. When we have more information on the CfP, we can make a more detailed plan on when the upgrade will take place. Either way, it will not happen before Sept 2013. | 4 | ||
SSO level 2 (with Maurizio Chavan) | 2 | |||
ALMA account merge/helpdesk compatibility | 1 | |||
ALMA/NRAO Helpdesk Merge | ||||
ALMA SSO for helpdesk staff | 15 | |||
Unify NRAO/ALMA helpdesks | 2013-09-01 | 5 |