|Retransmit notices when SMTP fails||SMTP server still remains an issue. New server being installed on the dedicated HD machine to mitigate this problem. Work will be done over the next week (4/18 - 4/25/2013) to solve this issue.||0|
|Reporting||Key report functionality needs to be reproduced in HighCharts. Priority 4||4/18/2013 - Ready for Testing|
|Helpdesk failover for V4||
Fixed for the short term - if another storm comes we are ready.
Long term fixes:
1) Oracle authentication - Fixed for existing users: We've created a cron job to export Oracle accounts to MySQL backup table once per hour, and a login script on bigjoe to utilize the backup table. Mike is working on getting access to JAO Oracle.
2) MySQL replication alerts - Done in Nagios (Josh)
and rsyn for attachments- script is prepared, not yet a cron job. (has to be run by hand)
3) DNS redirect? - Josh
|3/28/2013 - Test complete though only a temporary fix|
|Redirection of staff tickets when not logged in.||
Intermittent problem for NAASC, reproducible for EA/EU
*update - cannot reproduce for any ARC. Deprioritizing.UPDATE 4/18 - Can be reproduced if you do not enter your password correctly the first time. A ticket will be filed with Kayako on this issue.
|Keep notes in the staff view when posting reply.||40|
|Default Cycle 1 subject line automation||50|
|Upgrade NRAO helpdesk to v4.5||
Two events dramatically increase our helpdesk load:
|Upgrade ALMA helpdesk to v4.5||Will need to avoid the ALMA Cycle 2 proposal deadline. When we have more information on the CfP, we can make a more detailed plan on when the upgrade will take place. Either way, it will not happen before Sept 2013.||4|
|SSO level 2 (with Maurizio Chavan)||2|
|ALMA account merge/helpdesk compatibility||1|
|ALMA/NRAO Helpdesk Merge|
|ALMA SSO for helpdesk staff||15|
|Unify NRAO/ALMA helpdesks||2013-09-01||5|