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Agenda and Minutes - March 06, 2015, 1300 UT
KnowledgeBase Preparation for Cycle 3
ACTION ITEM update
Anand to open a SCIREQ ticket for the cc to old email address bug (done: 153). Chris / Kelly to review the issue
SCIREQ 153. Fixed and closed.
EU and EA to select KB article departments they would like to take for review.
Carol to plan schedule for the revisions and their review.
Carol and Rein to ensure consistency with the Cycle 3 Call materials.
All to consider the need for new KB articles to support the Call. Discuss with ARC staff.
Anand to look into why all ARCs can't see the test ticket for SCIREQ-21
This was due to going to the backup server. EU tested again, and it is fixed so this ticket can be resolved.
Rein to note any issues he sees with clarity in the user workflow including the icons, as he learns the Helpdesk.
Anand to review Evanthia's comments on SCIREQ 90 and 91
90 has been sent to CIS 85; on list to implement
91 on hold - waiting for data tracker to be implemented
Evanthia to open a SCIREQ ticket for the duplicate email alert bug
Evanthia: can the article number be displayed? It cannot - it can be seen on the url only.
Rein: allow category-dependent searches. Chris said this could be done.
Evanthia: we should remove old drafts of KBs. Submit a SCIREQ. Chris / Kelly to figure out how to backup and remove drafts
A third state would be useful - obsolete
Evanthia found an article pending approval for 3 years. We should have a notification when articles lie dormant for a while
submit a SCIREQ
The emergency dept will be opened 72 hours before the deadline and staffed 24/7.
ticket 6241 in the emergency dept to be cleaned out.
Next telecon: April 10
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Topic revision: r5 - 2015-04-10,
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