Agenda and Minutes - Feb 06, 2015, 1300 UT

AGENDA

  • Introducing Rein Warmels, our new member of the EU triage team (Suzanna is no longer sharing this duty) - Evanthia
  • Introducing Sarah Wood, data analyst at the NAASC. Sarah will be helping Anand with HD administration and testing - Anand

  • ACTION ITEMS update
    • EU to put in a SCIREQ ticket regarding download data tickbox.
      • Done. SCIREQ-90
    • EU to put in a SCIREQ ticket if they want data delivery tickets closed automatically.
      • Done. SCIREQ-91
    • Add "Archival research" to description of dept "Archive and Data Retrieval"
      • Anand has put in an internal developer ticket to have this done
    • Relevance of 'sabbatical visitors under face-to-face support; not needed and should be removed
      • Anand has put in an internal developer ticket to have this done
    • Remove excess categories box from KB page
      • This has been implemented on test server. See SCIREQ-151.
    • Open SCIREQ tickets. Anand will move all active ones and assign 25 to Maria
      • Done

  • cc-ing notifications to old addresses, something that came up again while we (in EU) thought we were not doing it any more - Evanthia

  • Plan for KB article updates for Cycle 3. Notes from last telecon minutes:
    • For Cycle 2 time the tickets were split up by ARC for review. It took several NA Data Analysts a few days to do both the review and the revisions for Cycle 2.
      • For Cycle 3 we will wait for final requirements to be decided in early December, then we will parse the KBs out between ARCs for review.
      • In early January we will have another telecon to discuss the need for new KB articles for Cycle 3 and to initiate the review of the existing ones. We will need to be aware of updates/additions planned for the other Call materials, notably the Proposer's Guide, the Primer and the Tech Handbook, before deciding on appropriate KB updates.

  • SCIREQ ticket status:
    • SCIREQ-18 User interface search does not return proper results.
      • Under active development. - Anand
    • SCIREQ-19 Add executive option to HD reports "Ticket Search" page.
      • Implemented. Does HDWG accept the implementation?
    • SCIREQ-21 Show public and private notes in the reports "Ticket Tracker" page.
      • Implemented. Demo, ticket 5316 has some private notes. Resolved pending acceptance by HDWG
    • SCIREQ-22 Eliminate the "search" tickets option when you are in the "submit ticket" process.
      • Implemented and closed.
    • SCIREQ-23 Add more characters to the subject field in the staff ticket view.
      • Retracted by HDWG Dec 12 2012. Closed.
    • SCIREQ-24 Add tool tips for the weird HD icons
      • This has been pending for a while and was not discussed at last telecon. We need to know which icons are problematic and decide whether documentation for staff is sufficient.
    • SCIREQ-25 Add the "cc" option to the ticket for users so user can add someone in CC.
      • Retracted and closed.
    • SCIREQ-58 Helpdesk reports Ticket Tracker should list replies sorted by time
      • Implemented and closed.
    • SCIREQ-90 Replace 'download data' tickbox with link directing to data delegation
      • Accepted for review of implementation requirements. Transfered to ICT JIRA by Anand Feb 5 2015
    • SCIREQ-91 Closing automatically project tickets once full project delivered.
      • Pending clarification of new data tracker delivery workflow. Currently in test.

MINUTES:

  • All action items from last telecon were reviewed: no issues.
  • The cc to old email address is a bug.
    • ACTION ITEM: Anand to open a SCIREQ tickets (done: 153). Chris / Kelly to review the issue
  • No progress on KB article updates for Cycle 3 yet.
    • ACTION ITEM: EU and EA to select KB article departments they would like to take for review.
    • ACTION ITEM: Carol to plan schedule for the revisions and their review.
    • ACTION ITEM: Carol and Rein to ensure consistency with the Cycle 3 Call materials.
    • ACTION ITEM: All to consider the need for new KB articles to support the Call. Discuss with ARC staff.
  • All SCIREQ tickets were reviewed.
    • Evanthia was unable to review 19 and 21 prior to the meeting because the HD is currently in failover mode to Socorro.
      • ACTION ITEM% Anand to look into why all ARCs can't see the test ticket
    • SCIREQ-24. Nobody can recall who thought the icons were confusing.
      • ACTION ITEM Rein to note any issues he sees with clarity in the user workflow including the icons, as he learns the Helpdesk.
    • SCIREQ-90 and 91. Evanthia has commented.
      • ACTION ITEM: Anand to review
  • Additional Items:
    • Evanthia noted that there are sometimes some tickets that get posted to the emergency dept, which only staff can see until the last few days before a proposal deadline. Anand tracked down the recent one she referred to and discovered it to be a mistake by an NA staff member. No evidence for a problem or bug here.
    • Evanthia noted that she often gets duplicate email alerts for a single action. Others have experienced this too.
      • ACTION ITEM: Evanthia to open a SCIREQ ticket

  • Next telecon:
    • March 6, 13.00 UT

-- CarolLonsdale - 2015-02-03
Topic revision: r7 - 2015-02-12, CarolLonsdale
This site is powered by FoswikiCopyright © by the contributing authors. All material on this collaboration platform is the property of the contributing authors.
Ideas, requests, problems regarding NRAO Public Wiki? Send feedback